LobbyOS VoiceAI handles inbound and outbound calls with human-like conversation. Booking tours, triaging maintenance, collecting payments, following up on renewals — in 30+ languages, 24/7, with zero hold time.
Hear it in actionVoiceAI doesn't read scripts. It understands context, handles interruptions, manages multi-turn conversations, and adapts its tone to match your building's brand.
Prospect calls about a 2-bedroom. VoiceAI answers availability, pricing, pet policy, and parking — then books a tour and sends a confirmation text. All before your competitor's phone stops ringing.
Resident calls about a leak at 2am. VoiceAI asks the right questions — which room, how fast, is there damage — categorizes severity, dispatches your emergency vendor, and texts the resident a confirmation.
A resident calls in Spanish about a broken dishwasher. VoiceAI responds fluently, creates the work order in English for your vendor, and follows up with the resident in Spanish when the repair is scheduled.
Answers availability, pricing, pet policy, and amenity questions. Books in-person, virtual, or self-guided tours directly into your calendar.
Triages severity, gathers details, creates work orders, dispatches vendors, and sends resident updates — all in one call.
Handles questions about balances, due dates, payment plans, and late fees. Can process payments over the phone or send a payment link via text.
Every overnight and weekend call answered. Emergency escalation when needed. Routine issues logged and queued for business hours. No voicemail, ever.
Automated calls before and after due dates. Friendly reminders, payment plan offers, and escalation — calibrated to your delinquency policy.
Calls residents 90 days before lease expiration with a personalized renewal offer. Handles objections, schedules follow-ups, and escalates to your team when needed.
Calls prospects to confirm upcoming tours, reschedule no-shows, and re-engage cold leads. Reduces no-show rates and fills your tour calendar.
Calls residents after repairs to confirm satisfaction. Logs feedback, reopens work orders if needed, and flags vendor performance issues.
VoiceAI syncs with your dashboard in real time. Full transcripts, call recordings, intent tags, and performance analytics — all searchable.
Every call creates or updates a record — guest cards for prospects, work orders for maintenance, payment notes for collections. No manual data entry. Your dashboard always reflects reality.
Full transcripts and recordings for every call, organized by resident and issue type. Searchable, exportable, and audit-ready.
Call volume, resolution rates, average handle time, conversion rates, and language distribution — updated in real time. See exactly how your voice channel is performing.
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